Refund Policy

This policy applies to paid Wirelink Systems subscriptions and services unless a signed agreement says otherwise. Product-specific commercial terms are shown at purchase where applicable.

Omnia subscription fees covering an active billing period are generally non-refundable, except for duplicate billing, a proven billing error, a service failure materially attributable to Wirelink, or where applicable law requires a refund.

Where offered, Omnia includes a 7-day free trial. Customers may cancel before the trial ends to avoid the first subscription charge.

Subscriptions renew according to the billing schedule shown at checkout. Cancel before renewal if you do not want the next charge, and contact us promptly if a renewal was accidental.

We will review and normally refund verified duplicate charges to the original payment method.

If you believe we charged the wrong amount or applied a charge incorrectly, contact us with the invoice and relevant details so we can investigate and correct it.

Payment-processing fees charged directly by payment providers may have different refund treatment. We do not invent or guarantee those providers’ refund rules or processing times.

You may cancel through available account controls or by contacting us. Cancellation normally stops future renewals; it does not by itself refund the current billing period.

Approved refunds return to the original payment method. Refund requests should normally be submitted within 14 days of the charge.

After approval, the payment provider and issuing bank control when funds appear. Timelines vary by provider and payment method.

We may investigate requests involving fraud, abuse, payment disputes or repeated misuse. This does not limit rights available under applicable law.

Noriqa enterprise subscriptions, implementation services, integrations and deployments may have separate refund or cancellation terms in the applicable enterprise agreement. If that signed agreement conflicts with this policy, it controls to the extent legally permitted.

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.

Email [email protected] with your name, account email, invoice or transaction reference, product, charge date and a short explanation. We may ask for information needed to verify the request.

Questions can be sent to [email protected]. This is a commercial legal policy and has not been reviewed by a lawyer.